Frequently Asked Questions (FAQ)

1. When will my order be shipped?

Orders are processed within 1–3 business days.
During peak seasons or high-demand periods, processing times may be slightly extended.

2. How long is the delivery time?

Delivery times depend on your location:

• US: 7–12 business days

• UK / CA / AU: 8–14 business days

• Europe: 7–15 business days

• Other regions: 10–20 business days

Tracking information will be updated as soon as the package is shipped.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
You can also track your order on our tracking page: “Track Your Order” on our website.

4. Can I cancel my order?

Orders can be cancelled within 12 hours after placing them.
If your order has already been processed or shipped, cancellation is no longer possible.

5. Can I change my shipping address?

We can update your address before shipment.
If the package has already been shipped, we are unable to change the address.

6. My tracking number isn’t updating. What should I do?

Tracking updates may take 2–5 days depending on the carrier.
If no update after 7 days, please contact us: support@[yourdomain].com

7. What if my package is lost or delayed?

If your package is lost, stuck, or delayed for more than 25 business days,
we provide free reshipment or a full refund.

8. What is your return & refund policy?

We accept returns within 30 days of receiving your order.
To qualify, items must be unused and in original condition.
For more details, visit our Return Policy page.

9. I received damaged or wrong items.

Please contact us within 48 hours with photos and your order number.
We will arrange a replacement or full refund immediately.

10. I have more questions.

Feel free to contact us:
📧 priscillaluci1927@outlook.com